What communities will you build?

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The world needs a new approach to building communities—one based on relationships, trust, and belonging. Community building must be “hacked.” In Hacking Communities, Laís de Oliveira examines how we can renew our shared sense of belonging. Drawing on her own personal struggle with loneliness, as well as academic research and her professional experience in building communities with nonprofits, startups, and public organizations, she provides frameworks and methodologies to build stronger and more diverse communities. Hacking Communities aims to empower anyone to start and grow a community, making the case that everyone is a potential community builder.


CONTENTS

Discover the foundational principles and frameworks to further develop yourself as a strong community leader. This guide makes the case that anyone can develop the leadership and communication skills required to sustain high-growth communities.

It includes:

  • 3 Core Leadership Values: How to sustain long-lasting communities through values-based leadership.

  • Community Lifecycle Framework: Discover the 5 development stages of high-growth communities.

  • Communities vs. Crowds: How connectedness, identity, and growth differentiate communities from crowds.

  • 3 Steps to Build Collective Relationships: Attraction, Engagement, and Commitment

  • Engineer Serendipity Framework: How to enhance the rate of effective collisions between people.

While the title "Hacking Communities" alludes to tips and tricks for community building, its content means to equip emerging leaders with the social skills and foundations to build self-sustaining communities: values, principles, and mindset.

It features personal stories, research studies, and creative metaphors collected during my journey to becoming a community leader.


BOOK REVIEWS

“While Lais has proven herself as an impactful community builder, what makes her unique is she is both a skilled practitioner and a teacher. As a result she understands the theory and the practice of community building, and her insights are rooted in what works.”
Erik Torenberg, Founder and Chairman at On Deck 

“Laís is one of those rare people who lead their life by how they think the world should be, and in ways that can help the most people possible around them. This is what makes her the best type of community builder” Excerpt from Foreword by Derek Andersen, Co-founder, and CEO at Startup Grind and Bevy 


“It's both: practical and heartwarming. Besides rich personal experience told in a raw and authentic way, you can expect to find well-researched insights into community building… get ready for actionable know-how on how you can hack a community around your product, company or an idea.”
Natasha Zolotareva, Journalist, International Media Specialist and Writer at Entrepreneur.com

“Most people who talk about community building want to romanticize it, or worse, they want to make it into a series of actionable “steps” without heart. Laís de Oliveira explains the required actions in amazing detail, but she does it with a sensitivity and a wisdom that can only come from experience (...) Every page gets better and better. If you care about people, read this book”
Roy H. Williams, Author of the bestselling trilogy: Wizard of Ads


"Required reading for anyone looking to build communities. Part raw accounts from the journey of building communities -- from Malaysia to San Francisco -- part actionable guide for building communities; this book is a fantastic read. Highly recommended."
Arnobio Morelix, Co-Founder & CEO at Sirius Education, Author of Rebooted: An Uncommon Guide to Radical Success and Fairness in the New World of Life, Death, and Tech

"An accessible and tactical guide to building community. As if Lais, in her work building up StartupGrind and other communities, wasn't enough of a reason to buy the book, her research-based approach to spark and scale communities is so clearly laid out in the book, within the first few pages I was already writing down notes of what I could be doing."
Zvi Band, Entrepreneur and Author of Success Is in Your Sphere: Leverage the Power of Relationships to Achieve Your Business Goals 


“The reason why it is possible using Oliveira’s strategy to hack a community is precisely because she doesn’t focus on strategies and tactics for building community. She wants to help you, the person building the community, grow into the mindset of being a community builder … This (book) is to understand how to build communities intrinsically. We’ve needed this in the space. It’s beautiful prose and it’s highly introspective. It’s tremendously artful and it deserves a read. It deserves two reads. Four reads. It deserves a lot of reads.”
Samantha “Venia” Logan, Founder at Socially Constructed Online



BOOK PREVIEW




Why Hacking Communities?

People want more than a product or SErvice.
They want BELONGING.

We need a reason to get together, but what what matters is why we stay together. It is about the conversations around the table: the space between. This space is made of shared beliefs and maintained through constant interactions that build trust. Community means growing relationships, not transactions. Developing authentic ties through ongoing conversations that don’t go from one to many, but many-to-many.

The world needs more communities. I’d like to help you build (and grow) yours.


 
 
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about the author

Laís de Oliveira


entrepreneur - Writer community builder

Entrepreneur with 13 years of experience in community building. Lais lived in 4 continents working with the development of entrepreneurial communities across nonprofits, public and private sectors.

THE AUTHOR’S JOURNEY

From a small town in Minas Gerais, Brazil, she moved to Mauritius in 2010 to work as a volunteer Expansion Manager of nonprofit organization AIESEC. From there, she went on to lead eighteen chapters and approximately  two thousand volunteers at the same organization, across Argentina, Chile, and Uruguay. After that experience, Laís stayed in Argentina to participate in the development of its startup ecosystem, joining one of Latin America’s main startup accelerators as their first Community Manager. She also founded the first Startup Grind chapter in the region (Buenos Aires). 

In 2013, she joined an Edtech startup to organize the first 100% online startup conference in Latin America, hosting 80 speakers amongst top entrepreneurs in the region and 4000+ attendees across 25 countries.

In 2014, she moved to Malaysia and created Startup Grind in Kuala Lumpur. She also joined the headquarters of the Startup Grind community as Africa and APAC Community Director, contributing to the growth of more than eighty chapters. At the same time, she joined an US20mi initiative by the Malaysian Government as a community building consultant, with an aim to develop the country’s startup ecosystem. From there, she helped develop Malaysia’s largest educational initiative for entrepreneurship, MaGIC Academy, and served both as a community consultant and as a Mentor in Residence at Southeast Asia’s largest startup accelerator, the Global Accelerator Program. 

During her time in Malaysia, Laís also started her first business, 8spaces.co. A marketplace for flexible commercial real estate. In 2016, it was acquired by Flyspaces.com, Southeast Asia's largest marketplace for workspaces. After acquisition, Laís served as Malaysia Country Manager and Chief Community Officer.

She then moved to San Francisco, where she joined Startup Genome as the organization’s Community Development Director. There, she developed evidence-based strategies to accelerate economic growth through startup communities and worked for governments and innovation agencies in more than seventy-five ecosystems as part of the executive team.

In 2020, Laís was selected to join the On Deck Fellowship in October 2020 and in January 2021 became the founding Program Director for the On Deck Community Builder’s fellowship. As the program’s founding director, she gathered 288 community professionals from all over the world in an unprecedented online learning experience featuring VPs and Heads of Community from companies like Reddit, Meta, Singularity University and more.

Currently, Lais is mentoring founders and executives on community strategy, and also developing new frameworks on community architecture.

In Hacking Communities, she examines how we can renew our shared sense of belonging. Drawing on her own personal struggle with loneliness, as well as academic research and her professional experience in building communities with nonprofits, startups, and public organizations, she provides frameworks and methodologies to build stronger and more diverse communities.



FEATURED TALKS

TALKING TO PEOPLE AROUND THE WORLD about

Community Building | Organizational Culture Place Making | Future of education
Startup Ecosystem Development